This Refund Policy outlines the circumstances under which clients may request refunds, cancellation procedures, and payment terms for Kramify services offered by Reachify Innovations Pvt. Ltd.

Kramify operates on a performance-based model with different refund eligibility depending on the service tier selected. Please read this policy carefully before making a payment.

1. GENERAL REFUND ELIGIBILITY

Non-Refundable Services

Tier 1: Setup Only ($2,500)

One-time setup fee is non-refundable after onboarding has begun.

Onboarding is considered "begun" when:

You receive the onboarding questionnaire (Day 1)

Access credentials are provisioned

Initial GTM audit is completed

If you request a refund before any work begins (within 24 hours of payment), we will honor a full refund.

Tier 2: 90-Day Performance Suite ($11,000)

Initial setup deposit ($5,000) is non-refundable after onboarding begins.

Monthly optimization payments ($2,000 × 3 months) are non-refundable once the work period for that month has started.

Onboarding is considered "begun" when your server-side GTM is deployed live or your first landing page optimization begins (whichever is earlier).

If you request a refund within 24 hours of initial payment (before any work starts), we will honor a full refund of the $5,000 deposit only.

Tier 3: Setup + 90-Day Optimization ($2,500+/month)

Monthly retainer fees are non-refundable for services already rendered.

You may cancel anytime with 30 days' written notice for the following month's billing.

Partial month refunds are not available. Cancellations take effect at the end of the current billing cycle.

2. REFUND REQUEST PROCESS

How to Request a Refund:

Email your refund request to: [email protected]

Include:

Your full name and email address

Invoice number or transaction ID

Specific reason for refund request

Date of payment

We will acknowledge your request within 24 hours (Mon-Fri) or within 48 hours (Sat-Sun).

Refund decisions will be communicated within 5-7 business days.

3. REFUND CONDITIONS & EXCEPTIONS

Eligible for Refund (Upon Request):

Duplicate Charges:

If you are charged twice for the same service within 7 days of the original payment.

Refund will be issued for the duplicate charge only.

Billing Error:

If the amount charged does not match the agreed service tier.

We will correct the billing and issue an immediate refund for the overage.

Payment Processing Failure:

If your payment was processed but the service was not activated or confirmed within 48 hours, you may request a refund.

We will investigate and refund if the error was on our end.

Within 24 Hours (Pre-Work):

If you request cancellation within 24 hours of payment and before any work has begun, we will honor a full refund.

This does not apply if you have already received deliverables (GTM setup, landing pages, GHL automation, etc.).

NOT Eligible for Refund:

Change of Mind:

Refunds cannot be issued simply because you changed your mind about the service.

We encourage you to connect with our team via discovery call or email to discuss your concerns before making a payment.

Service Dissatisfaction (Pre-Completion):

If you are unhappy with service progress during the contracted period, we will work with you to improve results rather than issue a refund.

See our Guarantee Policy (kramify.com/guarantee) for performance-based options.

Non-Usage of Services:

If you did not use the services provided (e.g., did not implement GTM, did not run ads), refunds are not available.

The service was delivered regardless of client implementation.

Cancellation After Work Begins:

Once our team has started work on your project (GTM setup, landing page design, GHL configuration), no refunds will be issued.

For ongoing retainers (Tier 3), see cancellation terms below.

Force Majeure:

Refunds are not available due to unforeseen circumstances beyond our control (natural disasters, government actions, payment processor issues, etc.).

4. CANCELLATION POLICY (TIER 3 RETAINER ONLY)

How to Cancel:

Email: [email protected] with subject line: "Cancel Retainer - [Your Name]"

Provide written notice at least 30 days before the end of your current billing cycle.

Your service will continue through the end of the 30-day notice period, then automatically stop.

Example Timeline:

Today: November 23, 2025 (You send cancellation notice)

Billing Date: December 5, 2025 (Your next month's charge)

Cancel Effect Date: January 5, 2025 (Retainer stops, no further charges)

Important Notes:

Cancellations without 30 days' notice will result in charges for the full next billing cycle.

No partial-month refunds are available.

If you cancel, your access to Kramify tools and dashboards will terminate 24 hours after the billing cycle ends.

5. PERFORMANCE GUARANTEE (NOT A REFUND)

Tier 2 Clients Only:

If we do not reduce your Cost Per Acquisition (CPA) by at least 25% within 90 days, we will continue optimizing at no additional cost until the target is met.

This is NOT a refund. Instead:

You will continue to receive our optimization services

No additional charges will apply

We remain committed to hitting the 25% CPA reduction target

See full details: kramify.com/guarantee

6. REFUND PROCESSING & PAYMENT METHOD

Refund Timeline:

Once approved, refunds are processed within 5-10 business days.

Refunds are issued to the original payment method (credit card, debit card, or wire transfer).

Your bank or payment processor may take an additional 3-5 business days to credit the refund to your account.

Payment Method Refunds:

Payment Method Refund Timeline Where it Appears Credit Card5-10 days Your credit card statement Debit Card5-10 days Your debit card account Wire Transfer (ACH)7-14 days Your bank account

7. DISPUTES & CHARGEBACKS

Razorpay Disputes:

If you file a chargeback or dispute directly with Razorpay, PayPal, or your bank without first contacting us:

We will investigate the claim within 7 business days.

If the dispute is found to be invalid (i.e., service was provided and no legitimate refund reason exists), we reserve the right to:

Deny the chargeback request

Require you to repay the full amount plus applicable dispute fees

Suspend your account and any future service

Legitimate Disputes:

If you have a valid refund reason (duplicate charge, billing error, etc.), contact us first at [email protected] before filing a dispute.

We will resolve the issue directly and refund you promptly, avoiding chargeback fees and account suspension.

8. INVOICE & RECEIPT INFORMATION

Invoice Details:

All invoices and receipts will display:

Merchant Name: Reachify Innovations Pvt. Ltd. (our registered legal entity)

Service Name: Kramify

Transaction ID (Razorpay ID)

Amount charged in USD

Service period

Understanding Your Receipt:

Payment receipts may show:

"Reachify Innovations Pvt. Ltd." as the legal merchant

"Kramify" as the service brand

Both names refer to the same company providing your service

9. SPECIAL CIRCUMSTANCES

Service Interruption:

If Kramify services are unavailable for more than 7 consecutive days due to our technical issues, you may request:

A service credit equal to the number of days down

Or a prorated refund for that month (Tier 3 retainers only)

Client Access Loss:

If you lose access to required systems (Meta Ads Manager, Google Ads account, hosting platform, etc.) for more than 14 days and it prevents us from delivering services, we may provide a service credit or partial refund.

Scope Creep / Out-of-Scope Requests:

Additional work beyond the agreed service tier is billed separately.

You will receive an estimate and approval request before we begin any out-of-scope work.

10. TERMS & CONDITIONS

By Making a Payment, You Agree That:

You have read and understood this refund policy.

You authorize payment to Reachify Innovations Pvt. Ltd. for Kramify services.

Refund eligibility is determined solely by Kramify's interpretation of this policy.

You will not attempt to dispute or chargeback without first contacting us.

Refund requests must be submitted within 90 days of payment. Requests after 90 days will not be honored.

11. CONTACT INFORMATION

For Refund Questions or Requests:

📧 Email: [email protected]
Subject: "Refund Request - [Your Name]"

Response Time:

Mon-Fri: <2 hours

Sat-Sun: <6 hours

Mailing Address:
Reachify Innovations Pvt. Ltd.
[Your Registered Office Address]
India

12. POLICY UPDATES & CHANGES

We May Update This Policy:

Changes will be effective immediately upon posting to kramify.com/refund

Major changes will be communicated via email to existing clients

Continued use of services after policy updates constitutes acceptance of new terms

Last Updated: January, 2025